| Q |
Do I have to be a member to order from VitaminCafe? |
| A |
No. Anyone can place an order on our site and avoid the hassle of registering to become a member. |
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| Q |
How do I place an order? |
| A |
That’s easy. On our homepage you can search for products by Brand, Type or Health Condition.
Whichever search method you choose will reveal a selection of product images and information about that product.
Once you find the product you need click on “Add to cart” and it will add that product to your shopping cart to enable you to keep shopping.
When you are ready to purchase simply click on “Checkout” and you will be taken to the delivery and payment page. |
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| Q |
How long will it take to receive my order in the mail? |
| A |
All orders are shipped using the services of Australia Post or Australian Air Express. Quick despatch of your order is our priority. Delivery times are subject to Australia Post guidelines and typically range from 1 to 5 days to most locations within Australia from despatch. Orders shipped using Australian Air Express typically take 1 to 3 days to most locations. To check progress of your order simply enter your order number into the Order Tracking field and click on the Search button. |
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| Q |
How can I pay for my order? |
| A |
Payment can be made by Credit card, BPAY or Pay anyone/direct credit. All products and orders are listed in Australian Dollars (AUD).
We accept payment by most credit cards including Visa, MasterCard and Bankcard.
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| Q |
Do you accept overseas orders? |
| A |
All our International orders use the services of Australia Post.
Parcels are sent by regular airmail, express post International or express courier International depending on which freight option you choose.
Only orders sent by express post International or express courier International are traceable and require your signature.
Orders sent by regular airmail are uninsured and untraceable so if your parcel is delayed or lost Vitamin Cafe will not replace your order. The customer is responsible for all orders sent by regular airmail.
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| Q |
What happens if a product that I have ordered is out of stock? |
| A |
We will notify you by email the approximate date the product will become available and initiate a refund if we are unable to supply the product within 7 business days. |
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| Q |
Who can I talk to for Health product advice? |
| A |
Click on Ask a Naturopath on our homepage for professional product advice from our experienced and fully qualified Naturopath. Please allow up to 24hrs for a response |
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| Q |
Where do you deliver to? |
| A |
All Australian residential and business addresses including PO Box numbers.All deliveries must be signed for during working hours. Therefore it is recommended that you make your delivery address your business address.
If you are not available to sign for the parcel a card will be left at your delivery address detailing a location nearby where you can pick it up. |
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| Q |
Is my information kept secure? |
| A |
Yes. VitaminCafe guarantees you an easy, safe and secure shopping experience. Your privacy is very important to us. Your information is always secure and is never disclosed to a third party.
VitaminCafe uses the internationally recognised Secure Socket Layer (SSL) certificate technology with 128 bit encryption to ensure the highest level of custo |
